OUR WEBSITE IS INTEGRATED WITH A FRAUD PREVENTION SERVICE THAT MAY AUTOMATICALLY CANCEL AND REFUND YOUR ORDER IF IT DOES NOT PASS THE FILTERS. AT THIS TIME, WE ARE UNABLE TO SHIP ORDERS TO ACCOUNTS THAT DO NOT MEET THEIR CRITERIA.
FAQ
AS LONG AS YOUR ORDER HAS NOT YET BEEN FULFILLED, YES YOU CAN CANCEL YOUR ORDER. ONCE YOUR ORDER HAS BEEN FULFILLED AND YOU HAVE RECEIVED A SHIPPING CONFIRMATION EMAIL, YOUR ORDER CAN NO LONGER BE CANCELED.
PLEASE CHECK YOUR SPAM FOLDER AS SOMETIMES ORDER CONFIRMATION EMAILS GET DELAYED (OR MARKED AS SPAM). IF YOU REACH A PAGE WITH AN ORDER NUMBER (STARTING WITH #CC), YOUR ORDER HAS BEEN PLACED. SAVE THIS NUMBER FOR YOUR REFERENCE.
UNFORTUNATELY, WE ARE UNABLE TO CHANGE OR EXCHANGE ITEMS AND DO NOT ACCEPT RETURNED ORDERS. PLEASE MAKE SURE TO DOUBLE CHECK YOUR ORDER BEFORE STARTING THE CHECKOUT PROCESS.
IF YOU ATTEMPT TO CHECK OUT MULTIPLE TIMES, YOUR CARD WILL BE AUTHORIZED MULTIPLE TIMES. PLEASE CONTACT CUSTOMER SERVICE FOR HELP CANCELING ONE OF THE ORDERS. WHEN YOU ARE CHECKING OUT, YOUR CREDIT CARD COMPANY PUTS AN AUTHORIZATION HOLD FOR THE ORDER AMOUNT ON YOUR CARD. IF THERE ARE ANY VALIDATION ERRORS (ADDRESSES DON’T MATCH, CVV FAILS, ETC.) YOUR PAYMENT WILL BE DECLINED. A CARD HOLD IS TYPICALLY RELEASED 3-5 BUSINESS DAYS AFTER IT IS MADE, DEPENDING ON YOUR BANK.
WE DO NOT ACCEPT RETURNS OR EXCHANGES. PLEASE MAKE SURE TO DOUBLE CHECK YOUR ORDER BEFORE STARTING THE CHECKOUT PROCESS.
ALL CUSTOMERS ARE RESPONSIBLE FOR TAXES AND DUTIES INCURRED ON INTERNATIONAL SHIPMENTS. FOR MORE INFORMATION REGARDING TAXES AND DUTIES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.
For defective or damaged products, please contact us at the customer service Chat Box to arrange a refund.